FAQ

MODIFY OR CANCEL ORDER 

  • Can I change my order or cancel it?

For custom orders unfortunately, once you have placed your order it cannot be changed or cancelled. This is because our team processes your order right away.

For non-custom orders we can make changes or cancellations if your order has not yet been fulfilled.

  • What if I want to change the the ship-to address ?

if your order has not yet been fulfilled please reach out to us and we can make an address change for you

 

RETURNS & EXCHANGES

  • Our products come with a full 30-day refund guarantee. If the product is not as described or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.

SHIPPING

  •  How much is shipping ?

This depends on the product ordered, the total weight, and where we're shipping to. Our standard shipping rate is free but we do also offer a priority shipping line and the costs will vary depending on your shipping destination.

  • How do I track my package ?

You can check on the status of your order at anytime by visiting out Track My Order page or with the tracking number given to you in the shipping email.

  • How long does it take for an order to arrive?

Non custom orders :

Most of our products are shipped withing 24-72 hours after an order has been placed and delivery can vary and take between 7-10 days depending on your shipping address. All our packages have a tracking number given to you in the shipping email.

Custom orders :

Manufacturing can take up to 5 business days from the day the order was placed. Once your order ships you will be emailed tracking information. Shipping can take 7-10 business days depending on your shipping address.

If you're still not sure just email us, we’re happy to help.

PHOTO REQUIREMENTS 

For the best quality photo we suggest having your photo at least 1,000 x 1,000 pixels. If you have questions regarding if your photo is of quality please reach out to our team and we will let you know.

For photos under 400 x 400 pixels we will reach out to you for you to provide a new photo. If we do not hear back from you, your order will be auto processed and we will make your order with the photo you provided. We are not responsible if your photo turns out blurry.
Low-resolution or photos are are too zoomed in may result in a poor quality photo inside your custom gem.

 

STILL HAVE QUESTIONS ?

Just email us at contact@idinvarukorg.com and we'll get back to you right away.